Consumer Warranty

Juicers

Blenders

Commercial & International Warranty

• B2100 Blender – 90 Day Repair/Replacement (base only)
• All Other Blenders – 1 Year Repair/Replacement (base only)
• Juicers – 1 Year Repair/Replacement
• Drink Dispenser – 1 Year Parts & 90 Days On-Site Labor
• Granita Machine – 1 Year Parts & 90 Days On-Site Labor

Warranty claims can be made by calling 800-633-3401 during normal business hours between 8:30am and 5:30pm Eastern, Monday thru Friday excluding Weekends and Holidays. Emergency warranty service claims can be made after hours, weekends and holidays by dialing 800-633-3401 and following the automated prompts.

All claims must include: make, model number, serial number, proof of purchase (dated receipt), month and year of installation, authorized equipment dealer and all pertinent information supporting the claim prior to the issuance of a warranty claim number. At the time of a warranty claim, should on-site service be necessary, a service company will be dispatched by The Legacy Companies to the location to facilitate repairs covering labor, parts (premium or overtime service is not included) and appropriate travel (not to exceed 2 hours or 100 miles round trip).

If during the warranty event the on-site technician determines the issue to be the result of improper installation, misuse, abuse, or requires adjustments and/or calibration, the end user will become responsible for any charges brought forth by the service company. Should on-site service not be authorized as an option for your product, an RMA (Return Merchandise Authorization) may be issued. The issuance of an RMA requires the end user provide adequate packaging and shipping including the cost of freight to The Legacy Companies Service Center for disposition. Should a replacement unit be necessary, it will be at the sole discretion of TLC Management and a new or refurbished unit will be provided. The cost to repair or replace the item including the cost to ship the unit back to the end user will be covered as a part of the warranty.

NO CONSEQUENTIAL DAMAGES: The Legacy Companies is not responsible for economic loss or special, indirect or consequential including without limitation; loss or damage arising from food or product spoilage claims, whether or not on account of product failure.

WARRANTY IS NOT TRANSFERABLE: This warranty is not transferable or assignable and applies only to the original verified purchaser.

NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR SERVICE: There are no other warranties statutory, expressed, or implied, except that which is specifically found on the website. These warranties are exclusive and in lieu of all other warranties including implied and merchantability or fitness of a particular purpose.

IMPROPER ELECTRICAL CONNECTIONS: The Legacy Companies is not responsible for the repair or replacement of failed or damaged components resulting from electrical power failure, the use of extension cords, low voltage, or voltage drops to the unit.

IMPROPER USAGE: The Legacy Companies assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to clean and/or maintain the product as set forth in the Owner’s Manual provided with each unit.

CONSUMABLES: This warranty does not include and is not limited to items such as; blender containers, cutting assemblies, knives, clutches, drive sockets, lids and plugs, dispenser bowls, stirrers, handles and lights, shelves, shelf clips, gaskets, door handles, and sharpening stones, knobs, dials and decanters. Visit our website for a complete listing.

ADJUSTMENTS & CALIBRATIONS: Adjustments including calibrations, leveling, tightening of fasteners, or utility connections normally associated with the original installation are the responsibility of the dealer, installer or the end user and not the responsibility of The Legacy Companies.

CONSEQUENTIAL DAMAGES: This warranty does not cover any defect due to, or resulting from, ordinary wear and tear, handling, abuse, misuse, or harsh chemical action, nor shall it extend to any product from which the serial number has been removed or altered, or modifications made by unauthorized service personnel or damage by flood, fire or other acts of God.

OUTSIDE NORTH AMERICA: This warranty does not apply to, and The Legacy Companies is not responsible for any warranty claims made on products sold or used outside North America and or any territories of the United States of America.